FAQ
FAQ (Frequently Asked Questions)
What are your custom duties and tax policy?
In case of shipment addressed to a country outside the European Union, the goods may be subject to the imposition of customs duties and possible sales taxes. Any additional charges related to customs clearance will be borne solely by the recipient. If the client refuses the goods or if the shipment is unsuccessful for any reasons (e.g. wrong client’s address/telephone number; repeated absence of the Customer,…) a certain amount will be withhold and charge directly to the Customer for the following costs: goods shipment + goods return + import tax. The product cost will instead be refunded. Any excise duties and potential taxes change based on the final shipment country and they will be apply directly to the products arrival in that specific country. For any further additional information about custom duties and tax policy, please contact the Custom Duties Office in charge in the final destination arrival of the product.
What are the shipment costs?
Italy: 5€ Europe: 14€ o 18€ Rest of the world: 40€
FOR THE SPORTS CLUBS
Please contact sales@ninesquared.it
Or text us on Whatsapp at +39 3892172557
What are the shipping timings?
The shipping of the products is effectuated by couriers BRT, DHL and GLS, and the shipping timings are the following (exceptions and delays caused by external issues excluded):
Italy: 2/3 working days Europe: 5/6 working days Rest of the world: 9/10 working days
The courier carries out the shipments from Monday to Friday, mornings and afternoons, except for public holidays. The receiver can not personalize the shipment’s days or hours. If the latter is absent, the courier will leave a passage notice at the Customer’s domicile. The shipment will be tried two times: if the result is negative, the courier will directly contact the Customer. If this attempt will fail, the products will be returned to ninesquared’s warehouse.
Ninesquared srl will not be responsible for any disfunctions in the shipment service. The courier notifies the client through email about the shipment status. This automatic service will take place if the Customer has correctly filled the e-mail form on our website. If the delivery takes place in receptions (with a signature required from the receptionist manager), ninesquared srl won’t be accountable for any missing shipment to the final Customer. If a specific country of destination does not appear in the list on our website, it means that we can not deliver any products to this country yet and hence an order can not be placed. We kindly suggest you to contact directly our Customer Service address info@ninesquared.it it to know the list and to help us enlarge it with new shipping countries..
When and how can I return a product?
1. To return a product you can ask via email within 60 days from the reception of your order. In order to identify more easily your purchase we kindly ask you to download HERE the designated form and to insert it filled in each part within your returning package. For any doubts or questions you can contact us at: info@ninesquared.it.
2. The returned products must be shipped to the following address:
Ninesquared SRL Via Venezia 61 38066 Riva del Garda (TN)
The return request must necessarily take place within 14 days from the receiption of the purchased good, and only on condition that the returned items are intact and never used.
3. To activate the return product policy, the goods must be returned in the same conditions in which they were shipped to the Customer and must be packaged appropriately. All other labels of the article, both in fabric and pending, must necessarily be intact and in no case removed from the article. In the event of non-compliance with one of the above conditions, ninesquared reserves the right not to accept the returned goods and to return them to the Customer at the latter's expense.
4. Accordingly to the art. 52 d.lgs. 6.9.2005, n. 206, the Customer has a period of 14 days to rescind the contract and to return the products in order to receive the refund amount.
5. The return right can only be exercised by physical persons that operate for purposes not directly connected to any commercial activities. Consequently, retailers and companies can not access to the return and refund policy.
6. The refund does not include any transportations expenses, the ones for the first purchase nor the ones for the return of the products. If the package is returned by the customs, the corresponding amount will be detained from the refund.
7. We do not refund or substitute any personalized products that have been precisely asked by the Customer (e.g. products with personalized names and/or numbers, with patches, initials, except for products that arrive damaged or defected goods); we do not refund competition uniforms if a change of players numbers takes place or if the player has been transferred to another team.
How can I delete my account?
To delete your account please send an email to the Clients’ service at info@ninesquared.itHow can I unsubscribe from the newsletter?
You can find the unsubscribe option at the bottom of our newsletter.
How can I do if I forgot my password?
To restore your password click on Password Dimenticata? within the Login area. In this way you will be able to set up a new one.
Size
Find the best size for you. (clicca qui)
Where is my confirmation order?
If you haven’t received it, check your spam.
How can I trace my order?
Our system sends you Courier Tracking Number
Is it possible to change an order?
Once the order is processed, it is not possible anymore to modify it Contact our Clients’ Service for more information.
What are the payments methods accepted?
We accept the following payments methods: Credit Card or PayPal. Credit cards: Visa, MasterCard, Maestro, American Express, Apple Pay.
Can I use the Gift Card online?
The Gift Card can be used online on our e-commerce.
