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Can I use the Gift Card online?Ninesquared Admin
The Gift Card can be used online on our e-commerce.
What are the payments methods accepted?Ninesquared Admin
We accept the following payments methods: Credit Card or PayPal. Credit cards: Visa, MasterCard, Maestro, American Express, Apple Pay.
Is it possible to change an order?Ninesquared Admin
Once the order is processed, it is not possible anymore to modify it Contact our Clients’ Service for more information.
How can I trace my order?Ninesquared Admin
Our system sends you Courier Tracking Number
Where is my confirmation order?Ninesquared Admin
If you haven’t received it, check your spam.
How can I do if I forgot my password?Ninesquared Admin
To restore your password click on Password Dimenticata? within the Login area. In this way you will be able to set up a new one.
How can I unsubscribe from the newsletter?Ninesquared Admin
You can find the unsubscribe option at the bottom of our newsletter.
When and how can I return a product?Ninesquared Admin
1. To return a product you can ask via email within 60 days from the reception of your order. In order to identify more easily your purchase we kindly ask you to download HERE the designated form and to insert it filled in each part within your returning package. For any doubts or questions you can contact us at: firstname.lastname@example.org.
2. The returned products must be shipped to the following address:
Ninesquared SRL Via Venezia 61 38066 Riva del Garda (TN)
The return request must necessarily take place within 14 days from the receiption of the purchased good, and only on condition that the returned items are intact and never used.
3. To activate the return product policy, the goods must be returned in the same conditions in which they were shipped to the Customer and must be packaged appropriately. All other labels of the article, both in fabric and pending, must necessarily be intact and in no case removed from the article. In the event of non-compliance with one of the above conditions, ninesquared reserves the right not to accept the returned goods and to return them to the Customer at the latter's expense.
4. Accordingly to the art. 52 d.lgs. 6.9.2005, n. 206, the Customer has a period of 14 days to rescind the contract and to return the products in order to receive the refund amount.
5. The return right can only be exercised by physical persons that operate for purposes not directly connected to any commercial activities. Consequently, retailers and companies can not access to the return and refund policy.
6. The refund does not include any transportations expenses, the ones for the first purchase nor the ones for the return of the products. If the package is returned by the customs, the corresponding amount will be detained from the refund.
7. We do not refund or substitute any personalized products that have been precisely asked by the Customer (e.g. products with personalized names and/or numbers, with patches, initials, except for products that arrive damaged or defected goods); we do not refund competition uniforms if a change of players numbers takes place or if the player has been transferred to another team.