refund policy

If you have any questions about your order or just want to leave us a comment, you can contact us by e-mail at: shipping@ninesquared.it

Here are some frequently asked questions:

IS IT SAFE TO BUY IN THE ONLINE STORE?

Yes. You can buy with confidence as we make sure to guarantee the safety of your purchases and your personal data.

WHICH COUNTRIES DO YOU SHIP TO?

We currently place orders WORLDWIDE

WHAT EMAIL WILL I RECEIVE ABOUT MY ORDER?

Once the order is processed you will receive the following messages by e-mail:

Order Confirmation: Confirm that we have received the order you requested. You should receive this confirmation within a few minutes after submitting your order. All orders are subject to availability.

IN HOW MANY DAYS WILL I RECEIVE MY ORDER?

We endeavor to process orders within one business day. Deliveries are made during normal business hours, Monday to Friday, excluding weekends and public holidays. Orders are shipped the next business day. Delivery times are calculated from the moment the order is shipped.

Standard Delivery: 2-4 working days.

HOW CAN I HAVE CONFIRMATION THAT MY ORDER HAS BEEN CONFIRMED?

Once the transaction is complete, a confirmation email will be sent to the address you provided. In case of non-receipt of the confirmation email, please contact our customer support service at shipping@ninesquared.it.

WHAT IS YOUR RETURNS POLICY?

You don’t like the article or the size ordered is not the right one? You have 14 days from the delivery of the order to return your items and possibly request a size or product change. The products you wish to return must be returned in their original condition. They must not be worn and must show the original labels and packaging. The shipping costs will be charged to the customer both in the case of a refund of goods and an exchange. In the event of an exchange, we will personally take care of the shipping costs to make you have the new product. To proceed with the return or exchange, please contact us at the email address: shipping@ninesquared.it

WHAT CAN I DO IF I DON’T FIND AN ANSWER TO MY QUESTION HERE?

Contact us directly at the email address: shipping@ninesquared.it and we will reply as soon as possible.