What are the shipping timings?

The shipping of the products is effectuated by couriers BRT, DHL and GLS, and the shipping timings are the following (exceptions and delays caused by external issues excluded):

Italy: 2/3 working days
Europe: 5/6 working days
Rest of the world: 9/10 working days

The courier carries out the shipments from Monday to Friday, mornings and afternoons, except for public holidays. The receiver can not personalize the shipment’s days or hours. If the latter is absent, the courier will leave a passage notice at the Customer’s domicile. The shipment will be tried two times: if the result is negative, the courier will directly contact the Customer. If this attempt will fail, the products will be returned to ninesquared’s warehouse.

Ninesquared srl will not be responsible for any disfunctions in the shipment service. The courier notifies the client through email about the shipment status. This automatic service will take place if the Customer has correctly filled the e-mail form on our website. If the delivery takes place in receptions (with a signature required from the receptionist manager), ninesquared srl won’t be accountable for any missing shipment to the final Customer. If a specific country of destination does not appear in the list on our website, it means that we can not deliver any products to this country yet and hence an order can not be placed. In any case, taking into account that Ninesquared srl is evaluating the opportunity to extend the list of countries to which shipments are made, we recommend contacting the assistance service by writing to

What are your custom duties and tax policy?

In case of shipment addressed to a country outside the European Union, the goods may be subject to the imposition of customs duties and possible sales taxes. Any additional charges related to customs clearance will be borne solely by the recipient. If the client refuses the goods or if the shipment is unsuccessful for any reasons (e.g. wrong client’s address/telephone number; repeated absence of the Customer,…) a certain amount will be withhold and charge directly to the Customer for the following costs: goods shipment + goods return + import tax. The product cost will instead be refunded. Any excise duties and potential taxes change based on the final shipment country and they will be apply directly to the products arrival in that specific country. For any further additional information about custom duties and tax policy, please contact the Custom Duties Office in charge in the final destination arrival of the product.

What are the shipment costs?

Italy: 5€
Europe: 14€ o 18€
Rest of the world: 40€


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Or text us on Whatsapp at +39 3892172557

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