When and how can I return a product?

1. To return a product you can ask via email within 60 days from the reception of your order. In order to identify more easily your purchase we kindly ask you to download HERE the designated form and to insert it filled in each part within your returning package. For any doubts or questions you can contact us at: info@ninesquared.it.

2. The returned products must be shipped to the following address:

Ninesquared SRL
Via Venezia 61
38066 Riva del Garda (TN)

The return request must necessarily take place within 14 days from the receiption of the purchased good, and only on condition that the returned items are intact and never used.

3. To activate the return product policy, the goods must be returned in the same conditions in which they were shipped to the Customer and must be packaged appropriately. All other labels of the article, both in fabric and pending, must necessarily be intact and in no case removed from the article. In the event of non-compliance with one of the above conditions, ninesquared reserves the right not to accept the returned goods and to return them to the Customer at the latter’s expense.

4. Accordingly to the art. 52 d.lgs. 6.9.2005, n. 206, the Customer has a period of 14 days to rescind the contract and to return the products in order to receive the refund amount.

5. The return right can only be exercised by physical persons that operate for purposes not directly connected to any commercial activities. Consequently, retailers and companies can not access to the return and refund policy.

6. The refund does not include any transportations expenses, the ones for the first purchase nor the ones for the return of the products. If the package is returned by the customs, the corresponding amount will be detained from the refund.

7. We do not refund or substitute any personalized products that have been precisely asked by the Customer (e.g. products with personalized names and/or numbers, with patches, initials, except for products that arrive damaged or defected goods); we do not refund competition uniforms if a change of players numbers takes place or if the player has been transferred to another team.

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