The shipping of the products is effectuated by couriers BRT, DHL and GLS, and the shipping timings are the following (exceptions and delays caused by external issues excluded):
Italy: 2/3 working days
Europe: 5/6 working days
Rest of the world: 9/10 working days
The courier carries out the shipments from Monday to Friday, mornings and afternoons, except for public holidays. The receiver can not personalize the shipment’s days or hours. If the latter is absent, the courier will leave a passage notice at the Customer’s domicile. The shipment will be tried two times: if the result is negative, the courier will directly contact the Customer. If this attempt will fail, the products will be returned to ninesquared’s warehouse.
Ninesquared srl will not be responsible for any disfunctions in the shipment service. The courier notifies the client through email about the shipment status. This automatic service will take place if the Customer has correctly filled the e-mail form on our website. If the delivery takes place in receptions (with a signature required from the receptionist manager), ninesquared srl won’t be accountable for any missing shipment to the final Customer. If a specific country of destination does not appear in the list on our website, it means that we can not deliver any products to this country yet and hence an order can not be placed. We kindly suggest you to contact directly our Customer Service address info@ninesquared.it it to know the list and to help us enlarge it with new shipping countries..
